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Town to use “G-311” as part of a broad technology investment to improve quality of life, encourage greater participation
Supervisor Chris Koetzle announced a new program that will allow residents to report quality-of-life issues and request town services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform called G-311 allows residents to document neighborhood concerns and improvements alike, ranging from litter and flooding to code violations and infrastructure issues.
With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the town website, mobile applications (iPhone, Android), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, the town, and anyone ‘watching’ the area will receive an alert. The town can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved.
The partnership allows residents to report community issues, as well as view, and comment on problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.
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